Inside Sales Representative
TrinityRail is looking for an Inside Sales Representative in its Fort Worth, TX location. The Inside Sales Representative is the primary contact for customers in the aftermarket railcar parts segment, from initial inquiries to quoting and sales, order processing and post-sales support. This individual maintains relationships with customers and coordinates with the field sales group to develop sales opportunities and assure that the customers’ needs are satisfied.
What you’ll do:
- Receives initial contact from customer requesting railcar parts and gathers appropriated data to identify the components being requested or begin the research process to create a quote.
- Identifies additional customer needs that may be associated with initial inquiries and propose the products that could provide a more complete solution.
- Provides customers with order status and coordinates problem-solving efforts when required.
- Supports the e-commerce and direct sales efforts to assure that customer commitments are met.
- Prepares proposals and quotes for customers based on established pricing or, when not available, initiates the setting of prices and lead times through the quoting (RFQ) process.
- Assist with credit process, obtain information from customer and communicate acceptance/denials and/or terms of credit
- Finalizes customer orders assuring correct parts, pricing and ship dates; assures that the order is properly loaded into the system.
- Initiates calls to assigned customers in support of sales programs and maintains regular contact with customers to develop future sales opportunities
- Responds to customer inquiries concerning shipment status, order changes, invoice variations, etc.
- Resolves issues with customer orders by initiating and coordinating corrective actions by company functions and assures that the customer is fully informed through to problem resolution.
- Follows up with inactive customers to identify and develop opportunities to reengage
- Applies product knowledge and the ability to interpret engineering drawings and technical specifications to help the customer identify the correct parts to quote and order.
- Utilizes business systems and e-commerce tools to obtain needed information and process customer orders,
- Maintains accurate, complete records of sales and customer service transactions.
What you’ll need:
- High school diploma (AA or BA preferred)
- 2+ years of customer interface experience in an aftermarket parts business or a record of experience and training in sales and customer service functions that indicate the required knowledge and skills
- Knowledge of sales processes, methods and administration
- Knowledge of railcar products or related industries
- Ability to interpret engineering drawings and specifications and discuss with customers
Why Join Trinity?
Trinity Industries offers a comprehensive benefits program. Eligible employees are offered Trinity’s standard company benefits package, which includes paid time off, tuition reimbursement, paid holidays, 401(k) with match and additional retirement contributions, medical, dental, vision, flexible spending accounts, life and disability insurance. Little known fact about Trinity Industries: Once people come to work here, they tend to stay. Trinity is employee-focused and involved in our communities, which is probably why working for Trinity feels more like family than a large corporation. Add in the industry leading industrial products we build, and you can see why our employees are proud to call Trinity home. What legacy will you build?
EEO Employer
EEO/Disabled/Veterans. If you are interested in applying for employment with Trinity and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to trinityrecruiting@trin.net. Applicants and employees of Trinity are protected under Federal law from discrimination. Click here to find out more.