Customer Service Representative
Are you interested in a new career? We may be looking for you!
Trinity Highway Rentals, Inc. is hiring a Customer Service Representative in our Delray Beach, FL office!
In this role, you will be responsible for working with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
We welcome your ideas and your outstanding work ethic.
Join our team today and be a part of Delivering the Goods for the Good of All.TM
What you'll do:
- Serve as point of contact for customers, provide quotations, process orders and confirmations
- Lend support and provide assistance to the sales team
- Resolve questions/issues pertaining to product changes or returns
- Assist customers with the application process
- Assist with contract administration process
- Work with team members receiving instructions, guidance and directions
- Serve as a liaison to service and logistics department and prepare work orders
- Maintain contact with customers to confirm deliveries and pickups, location, and/ or changes to the schedule, and to ensure superior customer service
- Extensive use of Salesforce CRM for updating database and assigning follow-up tasks
- Assisting in the filing of work orders, sales orders, and invoices
- Conduct lead generation, industry research and marketing-related efforts
- Reviewing invoices for accuracy in billing
- Assist with inventory management
- Assist with new customer credit apps, tax exemptions, and vendor forms
- Perform routine assignments as needed
What you'll need:
- Bachelor's Degree or equivalent knowledge and experience, with a focus on inside sales
- Excellent oral and written communication skills
- Outstanding interpersonal skills for managing relationships with customers, coworkers, and management
- Ability to work with a wide-ranging and diverse customer base in many construction segments
- Experience with Customer Relationship Management technology
- Solid understanding of and proficiency with Microsoft Office
- Ability to work as a team member and in a teaming environment
- Ability to understand, identify and resolve customer issues required
- Proficiency with Time Management, Organization, and Multi-tasking
- High-energy, enthusiastic, and positive personality with a passion for customer service excellence
Why Join Trinity?
Trinity Industries offers a comprehensive benefits program. Eligible employees are offered Trinity’s standard company benefits package, which includes paid time off, tuition reimbursement, paid holidays, 401(k) with match and additional retirement contributions, medical, dental, vision, flexible spending accounts, life and disability insurance. Little known fact about Trinity Industries: Once people come to work here, they tend to stay. Trinity is employee-focused and involved in our communities, which is probably why working for Trinity feels more like family than a large corporation. Add in the industry leading industrial products we build, and you can see why our employees are proud to call Trinity home. What legacy will you build?
EEO Employer
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